Remote-Learner can provide learning technology training, IT, instructional design and core Moodle development experts to help an organization manage their internally hosted Moodle site and teaching staff. With a Remote-Learner Platinum Service Contract an organization has the assurance that professional services are readily available in support of their decision to deploy open source solutions. Clients use our services for server optimization, remote installation, remote upgrades of Moodle, Active Directory/LDAP integration setup, and general troubleshooting of common problems. 24x7 performance monitoring of the Moodle server(s) is also provided. Further, a historical performance record will be kept of each supported servers: cpu usage, load average, storage usage, network usage, and iowait states. The Remote-Learner team will also be available to provide updates to your Moodle and evaluate potential 3rd party add-on's.

• 1 year of software support
• 30 support hours
• 24x7 support portal
• Performance monitoring and analysis
• Optional configuration for automated minor version updates
• Access to both our instructional and technical support teams
• $3500/yr
• Each additional monitored server $500/yr
• This service is for client owned and hosted equipment
• We recommend increased hours for multi-server setups
• 7-10 days for initial implementation/resolution

Our rush service puts your Platinum Level Support Contract new order, and initial service issues, into a special escalation queue and assigned a senior technician who will work through these issues until resolved. Rush service must be approved by the Support Contract lead. Rush service is intended for clients with an existing production setup that needs immediate high quality service to resolve the issue with the greatest possible speed. For example, "our production Moodle server is currently offline due to server issues" qualifies for rush service.

• $1000 flat fee
• The rush fee applies to a single incident of up to 16 hours total
• Rush hours count against the accounts total of 30 hours
• Total cost of Platinum Level Support Contract with rush service is $4500